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Up to 2-Year WarrantyAccidental & full functional cover
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Express ReplacementNo international return hassle
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Global LogisticsDirect warehouse fulfillment
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24/7 Priority SupportMon–Fri, 9am–6pm EST
Total Peace of Mind. Built for Field Operations.
KOSPET protection programs safeguard enterprise deployments, retail inventories, and corporate fleets against field hazards. Choose the protection plan that aligns with your operational requirements.
KOSPET CARE
Per-device protection add-on for single-unit deployments.
- 1X accidental damage replacement (cracked screen, liquid damage, sensor failure)
- Official warranty extended from 1 year to 2 full years
- Trial & evaluation window extended to 30 days
- Free original spare parts supply (shipping fee applies)
- 24-hour priority customer support access
KOSPET SHIELD (1-Year Pass)
Account-wide comprehensive coverage for multiple fleet devices.
- Covers all registered smartwatches under the account (purchased within 24 months)
- Unlimited accidental functional replacements during active membership
- 1X Theft and Loss replacement option at 50% MSRP fee
- Complimentary welcome gift unit & exclusive partner discount vouchers
- 12-hour VIP priority technical support channel
Streamlined Claim & Replacement Workflow
KOSPET eliminates complex cross-border return procedures. Our rapid verification workflow ensures business continuity with minimal operational interruption.
Accidental Coverage
Protects against functional failure caused by field drops, heavy collisions, pressure washing, or extreme water exposure (e.g. cracked displays, sensor failure, or housing stress).
Express Replacement
Avoid expensive international logistics. Submit an unedited verification video showing the device Serial Number (SN) and damage. Verified replacement units dispatch within 24 hours.
Theft & Loss Cover
Exclusive protection for SHIELD members. If a watch is stolen on job sites or during transit, receive a replacement unit at a flat 50% MSRP service fee upon submitting a police report.
Spare Parts Program
Order original replacement straps, tempered glass protection, magnetic charging bases, and housing accessories directly from factory inventory with shipping-only costs.
Compare Warranty & Service Coverage
A transparent breakdown of standard manufacturer coverage versus upgraded KOSPET CARE and enterprise KOSPET SHIELD memberships.
| Feature / Benefit | Standard Warranty | KOSPET CARE (Add-on) | KOSPET SHIELD (Account Pass) |
|---|---|---|---|
| Device Eligibility | Single Device | Single Device | All Account Devices (Purchased in 24 Mos) |
| Accidental Damage Protection | Not Covered | 1X Replacement (40% MSRP Service Fee) | UNLIMITED Replacements (40% MSRP Fee) |
| Theft & Loss Reimbursement | Not Covered | Not Covered | 1X Re-purchase (50% MSRP Fee) |
| Warranty Term | 1 Year Limited | Extended to 2 Years | 2 Years (Active Members) |
| Trial & Return Window | 7 Days Standard | Extended to 30 Days | Extended to 30 Days |
| Spare Parts Program | Full Retail Price | FREE (Shipping Fee Only) | FREE (Shipping Fee Only) |
| Exclusive Partner Vouchers | None | None | $120 Coupons + 25% Off Launches |
| Support SLA | Standard Response | 24H Priority Channel | 12H VIP Dedicated Channel |
Note: Plan coverage applies strictly to authentic KOSPET products purchased directly from official distribution channels. Terms are subject to active verification.
Frequently Asked Questions
Clear, direct answers regarding plan coverage, claim submissions, and enterprise eligibility.
KOSPET SHIELD is an account-level service pass. Once enrolled, every KOSPET smartwatch purchased under your corporate account within the preceding 24 months is automatically protected. Serial Numbers (SN) are tracked seamlessly within our enterprise database without requiring individual device registration.
Accidental Damage protection covers severe functional impairments caused by unintentional operational hazards, including screen fractures, sensor failures, liquid intrusion, or casing deformation resulting from impact. Cosmetic wear such as minor scratches or surface paint wear that does not hinder functionality is excluded.
When a device incurs physical or functional damage, contact your dedicated priority support representative. Submit a clear, unedited video demonstrating the failure alongside the device Serial Number (SN). Upon remote verification, a replacement unit will be dispatched directly from our regional warehouse.
Theft and Loss reimbursement is available exclusively to SHIELD members. Claims must be filed within 15 days of the incident accompanied by an official police incident report or case number. Following verification, clients may purchase a replacement unit of the same model at a 50% discount off official MSRP.
If a SHIELD account pass expires, covered devices automatically revert to the standard 1-Year Limited Manufacturer Warranty calculated from each unit's original purchase date.
Need Custom Protection Plans or Bulk Support?
Our commercial service team is available to assist global distributors, corporate fleet buyers, and retail partners with tailored warranty solutions.
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