Customer & Tech Support
For product assistance, order status, troubleshooting, firmware updates, and post-purchase support.
Official Contact Directory
Contact Us
Connect with KOSPET global sales, wholesale distribution teams, and technical support representatives.
Dedicated Channels
Global Department Directory
Whether you require volume procurement quotes, warranty services, media kits, or technical guidance, our specialized teams respond within 24 business hours.
B2B & Commercial Sales
Bulk supply pricing, distributor inquiries, corporate procurement, and enterprise device deployments.
Global Business Development Division
Partnership & Co-Branding
Co-development, influencer field testing, athlete sponsorships, and hardware integration projects.
Product Strategic Operations
Media Relations & PR
Official press release assets, review unit requests, brand kits, and editorial sample logistics.
Global Public Relations Office
Global Affiliate Program
Inquiries regarding creator commission tiers, promotional tracking links, and publisher partnerships.
Affiliate Management Team
Global Logistics & Supply Chain
Warehousing operations servicing North America, Europe, United Kingdom, Australia, and Asia-Pacific markets.
Tracked Regional Shipping
Monitored International Dispatch
Commercial Commitment
Why Professional Buyers Partner With KOSPET
We uphold standardized corporate governance, rigorous hardware testing, and reliable global fulfillment to support enterprise clients and consumers alike.
Military-Standard QC
Every smartwatch series undergoes multi-stage environmental stress tests validating MIL-STD-810H standards, IP69K pressure-jet sealings, and 10ATM static water depth ratings prior to shipment.
24-Hour SLAs
Our dedicated account managers and technical support engineers maintain guaranteed response protocols within 24 business hours across all international communications.
Direct Wholesale Program
We provide commercial buyers and regional distributors with tiered bulk pricing models, localized compliance documentation, OEM customization support, and direct factory dispatch.
Common Inquiries
Frequently Asked Questions
Our global customer support office operates Monday through Friday, 09:00 AM to 06:00 PM EST. Inquiries sent during non-business hours or weekends will be responded to on the next business day.
Commercial buyers can request wholesale price matrices by contacting our commercial division at [email protected] or by clicking the Get a Quote button to initiate direct communication.
All standard purchases include a 1-Year manufacturer warranty covering hardware defects. Registered KOSPET CARE members receive up to 2 Years of extended full protection, including accidental coverage options.
Comprehensive user manuals, firmware updating instructions, and GPX map download files are accessible anytime via the Support section of our official website or within the paired APEXMOVE mobile app.